Customer Experience & Operations Associate

Customer Experience & Operations Associate

Holme & Hadfield | Remote | Full-Time

About Us

Holme & Hadfield is a premium e-commerce brand crafting handmade wooden display cases for collectors — watches, knives, coins, pens, and more. Since 2020, our award- winning cases have helped over 150,000 collectors worldwide showcase the items that matter most to them. We sell across Shopify, Amazon, and wholesale channels in the US, UK, Canada, and Europe.

We're a lean, fully remote team that takes both our products and our customer experience seriously. As we scale, every order, every ticket, and every review matters – and we're looking for someone who feels the same way.

The Role

We're hiring a Customer Experience & Operations Associate to own our customer experience end-to-end and keep the operational engine behind it running cleanly. You'll be the first point of contact for our customers, the person making sure orders flow c...