Customer Experience Operations Manager

Job Description

The Role

This is a senior leadership role overseeing customer support strategy and operations for Realhub and Campaigntrack. You’ll lead a large PH-based team, drive transformation and efficiency, and ensure scalable, high-quality service while managing stakeholders and complex customer issues.

What You'll be Doing

Lead customer support strategy and operations by optimising systems, processes, and team structures to deliver a high-quality, scalable customer experience, while owning performance metrics like CSAT and resolution times, driving continuous improvement, partnering with Product and Sales to turn customer insights into product enhancements and revenue opportunities, and coaching leaders while guiding the team through periods of change and transformation.

About You