Customer Experience Operations Specialist (Senior IC Role)

Location: Remote (Philippines)
Working Schedule: Tuesday–Saturday, 4 AM–12 NN PH time, including occasional weekends or holidays as needed
Employment Type: Full‑Time
Salary Range: $1,000–$1,400 month
Reports To: HR / CS Director
Works Closely With: Customer Service Team Lead (CX)

About Pearl West Group

Pearl West Group is a fast‑growing eCommerce investment and operating company that scales digital consumer brands through data‑driven performance marketing and operational excellence. We operate across Shopify, Amazon, TikTok Shop, and Walmart, supporting high‑volume, customer‑centric brands in competitive markets.

We’re hiring two (2) Customer Experience Operations Specialists to strengthen our CX foundation and support the next stage of scale.

Role Overview

This is a senior individual contributor role for a high‑ownership CX professional who thinks beyon...