Customer Experience Operations Specialist (Senior IC Role)

About Pearl West Group

Pearl West Group is a fast-growing eCommerce investment and operating company that scales digital consumer brands through data-driven performance marketing and operational excellence. We operate across Shopify, Amazon, TikTok Shop, and Walmart, supporting high-volume, customer-centric brands in competitive markets. We’re hiring two (2) Customer Experience Operations Specialists to strengthen our CX foundation and support the next stage of scale.

Role Overview

This is a senior individual contributor role for a high-ownership CX professional who thinks beyond tickets. As a Customer Experience Operations Specialist, you’ll serve as a frontline CX expert while also helping elevate how our customer support function operates day to day. You’ll handle complex customer interactions, support omnichannel workflows, and partner closely with the CS Team Lead to improve processes, documentation, and service standards.

This...