Customer Experience Principal

Meet The Team

You will lead a dynamic team focused on driving customer success through innovative adoption of Cisco software and services. The team collaborates across sales, delivery, and technical functions to ensure customers achieve measurable business outcomes. Together, you will shape customer engagement strategies and deliver unified, high-quality experiences.

Your Impact

• Build a best in class team to deliver Software adoption and Services implementation for a key strategic customer
• Lead creation and execution of comprehensive end-to-end plan across a highly complex, high-value account to drive adoption and value realization, resulting in successful renewals and growth.
• Apply advanced knowledge of Cisco’s product and service portfolio to accelerate innovation and long-term opportunity.
• Own financial accountability including services revenue, margin, and strategic investment decisions.
• Orchestrate cross-architecture ...