Customer Experience Project Specialist

**About the Role**
The Customer Experience Program Specialist will be responsible for executing and monitoring our Eaters and Couriers experience and support strategy in LATAM.
They will analyze, create, recommend, and manage operational and strategic initiatives across a variety of programs and support modalities in the region.
The role will also be responsible for executing continuous improvement actions as well as providing insights for strategic decisions.
As a Project Specialist, you will have a meaningful role in understanding opportunities in the Customer Experience within the Marketplace team connecting and developing an E2E mindset while connecting to business metrics.
**What You'll Do**
- Design, implement, and maintain support processes and policies and identify areas of continuous improvement.
- Manage all escalated continuous process improvement requests for your respective support queue, corresponding and liaising with relevant stakeholders ...