Customer Experience & Quality Manager

Join a recognized leader in promotional products as a Customer Experience & Quality Manager. Your role focuses on ensuring top-notch order quality and exceptional customer experience.
As the operational lead, you will take charge of customer satisfaction by eliminating errors and enhancing communication throughout the process. Collaborating with Sales, Production, and other key teams, your goal is to make every customer feel valued and supported, especially during complex orders. You'll also analyze processes and initiate improvements that embed quality at every stage.
Key Responsibilities:
• Coach CSR team for effective customer engagement
• Manage resolutions for sensitive orders effectively
• Improve workflows to enhance service quality
• Review production issues to derive sustainable fixes
• Align production orders to avoid delays
Requirements:
• College or University Degree
• Solid background in customer service
• Expertise in operational process a...