Customer Experience Representative

ESSENTIAL FUNCTIONS:

· Provide a positive first point of contact with customers who may be having an issue.

· Utilize ticketing and several proprietary software systems.

· Escalate customer issues appropriately and report emergency situations to management.

· Handle requests and projects as directed in a timely manner.

· Update multiple systems with most up-to-date information.

· Perform Q/A Testing on systems as needed.

· Work cross-departmentally to streamline processes.

· Support fueling locations and vendors in alignment with dispatching and troubleshooting protocols.

· Dispatch maintenance issues using a variety of Standards of Procedures (SOPs) and Service Level Agreements (SLAs) to vendors nationwide.

· Perform other duties as assigned.

Requirements

STANDARD EXPECTATIONS:

• Complies with organizational policies, procedures, performance improvement initiatives and maintains o...