Customer Experience Representative (Bogotá)

Role Overview

CX Representatives ensure patients receive timely and accurate care by facilitating smooth communication between patients, clinics, and Verse Medical’s internal teams. They build trust in the company while improving patient outcomes and satisfaction.

Responsibilities

• Patient outreach to provide accurate guidance on supply orders.
• Provide accurate guidance on supply orders, refill eligibility, and insurance coverage.
• Troubleshoot and resolve patient issues, including delayed shipments, incorrect items, or insurance denials.
• Escalate complex cases to operations, billing, or management as needed.
• Document interactions clearly in internal systems to ensure continuity of care and information.
• Educate patients on company policies, out-of-pocket options, and clinic coordination.

Qualifications

• Strong communication skills and the ability to explain complex information simp...