Customer Experience Representative - French

Drive exceptional service at Permobil as a Customer Experience Representative, fully bilingual in French and English. Work remotely from Canada, helping customers navigate their inquiries.

Tasked with processing orders, refunds, and warranties in our ERP system, this role demands 2–3 years of customer service experience and a detail-oriented approach. Engage with predominantly English clientele while addressing French inquiries, contributing to a supportive and efficient team atmosphere.

Key Responsibilities:
• Process orders, quotes, and warranties into ERP
• Engage customers through phone and email channels
• Provide timely updates on order deliveries
• Assist colleagues to ensure swift task completion

Requirements:
• 2–3 years of customer service experience required
• Ideal background in a call center environment
• Fluency in both French and English
• Proficient in Microsoft Office, particularly O...