Customer Experience Representative

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

Our enthusiastic and expert frontline Contact Centre team provides smart advice and solutions to thousands of Kiwi each day to help secure their financial future. Our diverse Kiwibankers are united by their desire to support our customers and each other, making our Contact Centre a vibrant and fast‑paced work environment where you can thrive.

Benefits

• Competitive salary of $62,500
• Generous benefits package
• Monday to Friday roster: 11:30am – 8pm
• Hybrid work arrangements based in Lower Hutt

Responsibilities

• Engage with 50–60 customers daily through Phone and Secure Mail, providing innovative banking solutions.
• Welcome customers by setting up their accounts and confidently guiding them through credit card applications and investment opportunities.
• Empower and guide custom...