Customer Experience Researcher

We are looking for a data-driven researcher to own our segment research strategy. You will drive the research pipeline, combining rigorous quantitative analysis with qualitative insights to deliver actionable competitive intelligence.

Key Responsibilities

• Drive the Pipeline: Define and execute the research agenda for your segment, identifying key strategic questions.
• Mixed-Methods Execution: Design and lead studies blending primary research, internal data, and desk research (triangulation).
• Quantitative Analysis: Apply strong statistical skills to analyze data, identify trends, and build predictive models.
• Competitive Intelligence: Lead deep-dive CI studies to monitor competitors and market shifts.
• Strategic Insight: Translate complex data into clear recommendations for senior leadership.

What...