Customer Experience Sales Executive

1. Booking & Enquiry Service

• Handle all inbound enquiries from:
• Respond promptly and professionally within the required response time.
• Provide accurate information on packes

2. Sales Conversion

• Proactively follow up on enquiries to convert them into confirmed bookings.
• Recommend suitable packages based on customer needs.
• Ensure payment collection and booking confirmation.

3. Birthday Sales Coordination

• Manage all birthday-related enquiries from first contact to confirmation.
• Advise customers on party flow, package options, and experience planning.
• Coordinate booking details with outlet operations team.
• Ensure customer expectations are clearly communicated and fulfilled.

4. Booking & System Management

• Coordinate schedule availability with outlet t...