Customer Experience Senior Supervisor

JOB DESCRIPTION Job Title: Supervisor(a) de Customer Service Area: Customer Experience Specific Location: Cali, Colombia General Description: Responsible for ensuring operational excellence within the Customer Service area through effective team management, monitoring and achievement of key performance indicators (KPIs), and proper execution of strategic initiatives and projects.

Ensures timely and effective customer support by optimizing processes, resources, and technological tools, while fostering a culture of continuous improvement focused on customer experience and results achievement.

Reports to: Rocio Serrano Title: Customer Experience Sr.

Director REQUIREMENTS Education: High school diploma.

Experience: 1 year of experience in similar roles leading Customer Service or Contact Center teams.

Knowledge of: Microsoft 365 applications, including Excel, Word, and PowerPoint.

CRM Systems.

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