Customer Experience Senior Supervisor

JOB DESCRIPTION
Job Title: Supervisor(a) de Customer Service
Area: Customer Experience
Specific Location: Cali, Colombia
General Description:
Responsible for ensuring operational excellence within the Customer Service area through effective team management, monitoring and achievement of key performance indicators (KPIs), and proper execution of strategic initiatives and projects. Ensures timely and effective customer support by optimizing processes, resources, and technological tools, while fostering a culture of continuous improvement focused on customer experience and results achievement.
Reports to: Rocio Serrano
Title: Customer Experience Sr. Director
REQUIREMENTS
Education:
High school diploma.
Experience:
1 year of experience in similar roles leading Customer Service or Contact Center teams.
Knowledge of:
Microsoft 365 applications, including Excel, Word, and PowerPoint.
CRM Systems.
Cross-Selling & Up-Selling
Licenses Certif...