Customer Experience Senior Supervisor

JOB DESCRIPTION

Job Title

Supervisor(a) de Customer Service

Area

Customer Experience

Specific Location

Cali, Colombia

General Description

Responsible for ensuring operational excellence within the Customer Service area through effective team management, monitoring and achievement of key performance indicators (KPIs), and proper execution of strategic initiatives and projects. Ensures timely and effective customer support by optimizing processes, resources, and technological tools, while fostering a culture of continuous improvement focused on customer experience and results achievement.

Reports to

Rocio Serrano

Title

Customer Experience Director

REQUIREMENTS

Education

High school diploma.

Experience

1 year of experience in similar roles leading Customer Service or Contact Center teams.

Knowledge of

• Microsoft 365 applications, including Excel, Word...