Customer Experience Specialist at Fresh Tracks

Elevate guest satisfaction as a Customer Experience Specialist with Fresh Tracks Canada. Deliver exceptional hospitality and tailor custom itineraries while ensuring smooth communication with travelers.
At Fresh Tracks Canada, we're seeking an experienced Customer Experience Specialist who thrives on building relationships and solving problems. This role focuses on supporting guests before, during, and after their travels. You'll coordinate itineraries, communicate preferences to suppliers, and ensure every journey is seamless through attention to detail and effective problem-solving.
Key Responsibilities:
• Build lasting relationships with guests booking trips
• Solve issues and respond to guest communications
• Coordinate trip components with tourism suppliers
• Suggest itinerary upgrades and arrange additional services
• Prepare accurate joining instructions for travelers
Requirements:
• Professional verbal and written communication skills
• High attent...