Customer Experience Specialist at Schneider Electric

Enhance customer satisfaction with Schneider Electric as a Customer Experience Specialist on a one-year contract. This role demands your analytical skills to resolve issues and drive process improvements.
In this visible position, you will serve as the voice of the customer within the organization. Your focus will involve addressing customer concerns from identification to resolution, collaborating with operations and cross-functional teams to create impactful changes. Utilize structured problem-solving techniques to understand and eliminate the root causes of issues.
Key Responsibilities:
• Own customer issues and ensure timely resolution
• Analyze customer feedback through surveys and NPS
• Collaborate with operations and logistics teams
• Drive long-term corrective actions using 8D methodology
• Integrate insights into quality processes for improvement
Requirements:
• Experience in a customer-facing role
• Strong problem-solving and communication skills...