Customer Experience Specialist at Staples

Join Staples in Keswick, ON as a Customer Experience Specialist, where you’ll ensure customer satisfaction through exceptional service solutions. Engage with customers both in-person and online to fulfill their needs.
In this vital role, you will act as a customer advocate, adeptly handling inquiries and resolving issues with a professional touch. Your detail-oriented attitude and proactive approach will significantly enhance the shopping experience at Staples, particularly through our partnership with ServiceOntario. You will also manage the de-escalation of customer complaints effectively.
Key Responsibilities:
• Guarantee high standards of customer service
• Clarify service options and eligibility criteria
• Accurately process transactions and payments
• Facilitate resolution of customer complaints and returns
• Help direct customers during their store experience
Requirements:
• Engaging communication style with customers
• Excellent organizational and ...