Customer Experience Specialist - Bilingual

Drive customer satisfaction as a Bilingual Customer Experience Specialist. Provide high-level support and immediate solutions to guests via phone and email in a shift-based setting.
In this role, you will draw on your customer service expertise and bilingual skills to manage inquiries and resolve issues with professionalism. The position demands a calm demeanor under pressure, allowing you to serve as a reliable point of contact for guests navigating our services. You will actively collaborate with various teams to uphold our brand's service standards.
Key Responsibilities:
• Act as primary point of contact for guests
• Efficiently resolve inquiries and complaints
• Maintain high response rates and service standards
• Collaborate on improving customer service processes
Requirements:
• 1+ year experience in customer support roles
• Bilingual in English and French required
• Flexibility to work shifts, including evenings
• Knowledge of North American serv...