Customer Experience Specialist

Celerity Fiber S.A.S (Colombia Office) is seeking a highly motivated and customer‑centric individual to join our team in Cali as a Customer Experience Specialist. As a key member of our customer experience department, you will play a crucial role in ensuring exceptional customer satisfaction and driving sales growth. If you are passionate about delivering outstanding service, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply.

Responsibilities

• Record and process confidential customer information, including payments and account creation.
• Handle assigned calls and provide support for service operations.
• Respond promptly to customer inquiries and proactively resolve complaints.
• Demonstrate in-depth product knowledge to offer effective customer support.
• Process orders, forms, requests, and maintain accurate records of customer interactions.
• Contact potential cust...