Customer Experience Specialist - French Required

Join Quince as a Customer Experience Specialist specializing in French. You will engage with customers across various platforms, providing empathetic guidance and improving their experience.
In this critical role at Quince, you will connect authentically with customers and resolve issues while sharing insights that foster service enhancement. This position is ideal for someone looking to grow within a company committed to quality and impactful service. Opportunities for specialization and leadership await those who excel.
Key Responsibilities:
• Manage customer interactions ensuring clarity and care
• Resolve problems with a positive and empathetic approach
• Use tools effectively while maintaining human connection
• Share insights to improve service based on customer feedback
• Develop expertise on products to guide customers
Requirements:
• High School diploma or GED required
• Bilingual in French and English
• Minimum 2 years of customer experience