Customer Experience Specialist

Gorillas
Permanent İstanbul, İstanbul Other-General
Posted:
March 02, 2026
Location:
İstanbul, İstanbul, Turkey

Job Description

Were Getir, the pioneers of super fast delivery. Our founding idea: Groceries in minutes, delivered to your door through our app. Now offering more delivery models across different locations, our goals are made possible by our one-of-a-kind business model with our unique technology at its core. 

We know that our global ambitions can only be accomplished with exceptional people, and that is where you come in. Our rapidly growing environment is the perfect opportunity to take initiative and create your legacy.

What Youll Be Doing?

  • Design end to end customer journeys together with relevant teams according to customer insights,
  • Follow comments of customers on CSAT, NPS and app store ratings regularly and obsessively (yes, obsessively),
  • Check all related metrics to improve the customer experience, like the estimated time of arrival,
  • Play a key role in creating CX strategy of Getir and be a gatekeeper of all actions touchi...
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    Job Overview

    Job Type: Permanent
    Location: İstanbul, Turkey
    Posted: March 02, 2026
    Deadline: April 11, 2026