Customer Experience Specialist

Our Client
Our client is a well-established multinational BPO company with regional operations across Asia-Pacific. In Malaysia, they support leading global brands by providing customer experience and business support services. Known for their stable operations, structured training, and career progression opportunities, the company offers a professional yet supportive working environment. This role is ideal for candidates who are fluent in Mandarin and are looking to build a long-term career with an international organisation.
Job Responsibilities
Handle inbound and outbound customer enquiries via phone, email, or live chat
Provide accurate information and resolve customer issues professionally and efficiently
Follow standard operating procedures (SOP) and service quality guidelines
Escalate complex cases to relevant internal teams when necessary
Maintain proper documentation of customer interactions in the system
Meet individual and team performance targets, in...