Customer Experience Specialist

About the role

As a Customer Experience Specialist (Non-voice) at ARAM ENTERPRISES INC', you will be responsible for providing exceptional customer service through various digital channels, including email, chat, and social media. This is a full-time role based in Makati City, Metro Manila, where you will play a crucial role in enhancing the customer experience and contributing to the company's overall success.

What you'll be doing

1. Responding to customer inquiries and resolving issues in a timely and efficient manner across multiple digital channels
2. Providing accurate and detailed information to customers, while adhering to company policies and procedures
3. Identifying opportunities to improve the customer experience and making recommendations for process enhancements
4. Collaborating with cross-functional teams to ensure seamless customer support and consistently high-quality service
5. Participating in continuous learning and...