Customer Experience Specialist

Job Description

• Handle inbound calls and assist customers with inquiries related to credit card services.
• Provide accurate information and resolve customer concerns in a professional and timely manner.
• No sales or outbound calls required.
• Perform ad-hoc duties and assignments as assigned by the Supervisor.

Employment Type

• 6-Month Contract (Convertible to Permanent based on performance)

Working Schedule

• Monday to Sunday (Rotational schedule)
• 2 days off per week
• Rotational shifts between 8:00 AM – 11:00 PM

Shift Options:

• 8:00 AM – 5:00 PM
• 9:00 AM – 6:00 PM
• 10:00 AM – 7:00 PM
• 11:00 AM – 8:00 PM
• 12:00 PM – 9:00 PM
• 1:00 PM – 10:00 PM
• 2:00 PM – 11:00 PM

Working Location

• Jalan Raja Laut (New & Old Buildings)
• Jalan Ampang
• (All locations are easily accessible via...