Customer Experience Specialist

About us:

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website:

Job Summary:

The Customer Experience Specialist is primarily responsible for managing and resolving high-priority customer escalations, including those directed to external agencies such as the Better Business Bureau (BBB), Office of the President, Provincial Consumer Protection Agencies, Office of the Consumer Affairs (OCA), and Health Canada. In addition, the specialist will support day-to-day c...