Customer Experience Specialist

Description
We are looking for a Customer Experience Specialist to support a non-profit organization serving residents and community members in New Orleans, Louisiana. This contract position focuses on delivering responsive service across phone and email channels, guiding individuals through housing-related questions, and ensuring a detail-oriented, supportive experience in every interaction. The ideal candidate is comfortable working across multiple browser-based systems, handling detailed correspondence, and assisting with affordable housing and recertification matters with accuracy and care.


Responsibilities:

• Respond to inbound customer inquiries by phone and email, providing timely, courteous, and solution-focused support.

• Assist residents, applicants, or community members with questions related to affordable housing programs, eligibility, and service processes.

• Manage written communication effectively, ensuring messages are clear...