Customer Experience Specialist

Description
We are looking for a Customer Experience Specialist to support residents and community members through responsive, high-quality service in New Orleans, Louisiana. This contract position is ideal for someone who communicates clearly, manages inquiries across phone and email, and can navigate multiple browser-based systems efficiently. The role sits within a non-profit environment and requires a thoughtful, service-driven approach to customer support related to affordable housing programs.


Responsibilities:

• Respond to incoming customer questions by phone and email, providing accurate information and timely follow-up.

• Deliver detail-oriented support to residents and applicants while maintaining a positive and respectful customer experience.

• Use multiple web-based platforms and browser sessions to review records, document interactions, and complete service tasks.

• Assist with housing-related inquiries, including rece...