Customer Experience Specialist/ Office Manager

TalentCompass is currently seeking an experienced bilingual Regional Customer Experience Specialist for a client. This is a full-time permanent hybrid role, based in Dorval, QC.

You are responsible for leading, training, and mentoring the administrative team, ensuring that all processes are executed efficiently, accurately, and in alignment with company standards. This leadership role focuses on building administrative excellence and supporting the region’s operational and financial success. You will be travelling up to 25% within ON, QC and the Atlantic provinces.

Responsibilities :

• Mentor, coach, and train administrative staff to develop expertise in company systems, tools, and software.
• Establish best practices and ensure consistent application across all administrative functions.
• Foster a culture of accountability, professionalism, and continuous improvement.
• Oversee the organization and ef...