Customer Experience Specialist

**Position:**
Customer Experience Specialist

**Job Description:**

+ **Customer Interaction:**
+ Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
+ Load orders into the system accurately and efficiently.
+ **Sales Activities and Support:**
+ Handle day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts.
+ Maintain efficiencies in corporate operational processes and procedures.
+ Serve as a liaison among internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing, and other corporate departments), suppliers, and customers.
+ Process quotes and order preparation for specified customers and work with centralized PMs for Quote and Debit information.
+ Notify customers of related price changes.
+ **Problem Resolution:**
+ Address and resolve customer complaints and issues effectively, ensuri...