Customer Experience Specialist

Customer Experience Specialist

Phoenix, AZ

Description

ICM Solutions, a leader in crushing, underground mining rebuilds, and white paving equipment across the Mountain West, is looking for a **Customer Experience Specialist (CES)** with to join our growing Phoenix branch. This role is ideal for someone who thrives behind a parts counter, knows how critical uptime is to contractors and quarry operations, and takes pride in getting customers the right part, right now. You will be the primary point of contact for customers needing parts and service support for owned or rented crushing and aggregate equipment. If you’ve worked with OEM parts systems, can juggle multiple urgent orders daily, and enjoy building long-term customer relationships, this role was built for you.

**This is an on-site position — you must be available to work in the office Monday through Friday.**

**What You'll Do:**

As a key member of our branch operations team, ...