Customer Experience Specialist

Description We are looking for a Customer Experience Specialist to join our team in Richardson, Texas in a contract capacity with the potential for a permanent role. This position focuses on delivering responsive support to customers by handling product questions, managing orders, and resolving service issues with accuracy and professionalism. The role works closely with sales, operations, and other internal partners to keep customers informed and ensure a smooth order experience from inquiry through delivery.

Responsibilities:
• Respond to customer questions related to product availability, pricing details, order progress, and suitable product options while providing timely and accurate information.
• Build strong working relationships with customer accounts and sales partners to support satisfaction, clear communication, and dependable service.
• Process incoming orders through approved channels and verify order details to promote efficient and accurate fulfillment....