Customer Experience Specialist Winnipeg

Join Imperial Dade in Winnipeg, Manitoba as a Customer Experience Specialist dedicated to enhancing B2B client relations. This position focuses on proactive engagement and issue resolution.

Candidates should have over 2 years of customer service expertise and be comfortable in a fast-paced environment. In this role, you will be responsible for managing customer communications, processing orders, and refining service delivery in collaboration with internal stakeholders. Your contributions will empower better customer experiences and operational efficiency.

Key Responsibilities:
• Respond to customer calls and emails promptly
• Oversee the accuracy of order processing and fulfillment
• Facilitate communication between departments to enhance service
• Develop innovative solutions to resolve customer issues
• Mentor team members to boost performance and knowledge

Requirements:
• 2+ years in customer service roles ...