Customer Experience Strategy Specialist

FWD Life Insurance Corporation

Full-time Bangkok, Bangkok Business Operations Specialists

Posted:

June 15, 2026

Location:

Bangkok, Bangkok, Thailand

Job Description

About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
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Job Purpose
This role will build a Customer Experience strategy that leverages new sources of expertise and best practices to create the framework and standards that lead to customer experiences that surpass expectations, create differentiation, and drive loyalty and revenues while also reducing operating costs. This role...
                

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Job Overview

Job Type: Full-time

Location: Bangkok, Thailand

Posted: June 15, 2026

Deadline: July 25, 2026