Customer Experience Supervisor

This is an exciting opportunity to join one of the fastest-growing digital health companies in the world and help build the future of healthcare. We are forming a new team in Rio to serve exclusively our UK customer base. Your goal is to lead a world-class patient experience team, ensuring our patients in the UK get seamless, high-quality support throughout their journey. You’ll be responsible for managing a team of agents who support our UK customers using AI Translation, developing processes, and driving performance – making sure we’re delivering the best possible care while also operating efficiently.

This is a rare opportunity to take ownership of a new team based in Rio and shape how we support patients based in the UK at MANUAL and Voy. You’ll play a key role in optimising our operations, scaling the team effectively, and ensuring we’re always improving the experience we offer.

You’re someone who thrives in a fast-moving environment, enjoys solving problems,...