Customer Experience Team Lead | Service & Escalations

A leading service provider in Metro Manila is seeking a Customer Experience Team Lead to manage a high-performing team. Responsibilities include overseeing daily operations, handling complex escalations, and coaching team members. The ideal candidate has a Bachelor’s Degree, 3–5 years in a Call Center/BPO environment, and at least 2 years in a leadership role. Strong analytical and communication skills are essential for success in this fast-paced role.
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