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Customer Experience Team Leader - Bali, Indonesia

FCM Travel
Full time Indonesia, Bali Supervisors of Office and Administrative Support Workers
Posted:
June 14, 2026
Location:
Indonesia, Bali, Indonesia

Job Description

About the Opportunity

The Customer Experience Team Leader is responsible for overseeing the day-to-day operations of the customer service team, ensuring that our agents and travelers receive excellent customer care and support pre, during and post travel. The CXTL will manage a team of customer service representatives (outsourced or inhouse) operating on a /7 basis, establish processes and procedures, monitor and manage SLAs to maintain a high level of customer satisfaction. The Customer Experience Team Leader is capable and confident in leading the organization in crisis management and diverse situations.

About You

The Essentials: 

  • Degree or Diploma in Tourism field is an advantage.
  • Ability to analyze customer data and identify trends and opportunities for improvement.
  • Experience with customer service in a tourism related business or e-commerce environment is essential
  • Demonstrated ability to develop and implem...

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    Job Overview

    Job Type: Full time
    Location: Indonesia, Indonesia
    Posted: June 14, 2026
    Deadline: July 24, 2026