Customer Experience Trainor

We are looking for a Customer Experience Trainor who will coach and develop front-of-house teams for Cooper's Coffee Haus. The role ensures that baristas, servers, cashiers, and operations staff consistently deliver excellent customer service.

Responsibilities:

• Train and mentor FOH staff on service standards
• Conduct customer service workshops and evaluations
• Support new store openings with onboarding training
• Work with HR and Operations to improve service protocols
• Monitor and strengthen customer experience performance
• Create a sustainable on-boarding customer experience program

Qualifications:

• 4+ years in customer service (F&B or hotel preferred)
• Experience in coaching or training teams
• Excellent communication and facilitation skills
• Strong customer service knowledge
• Highly organized and able to multitask
• Bachelor's degree in Hospitality, ...