Customer Facilitator

Experience required for the Job:

REQUIRED SKILLS:

Role Purpose

Customer Facilitators shall assist applicants with documentation, application workflows, and procedural guidance related to business setup and regulatory compliance.

Key Responsibilities

• Guide customers through business registration and licensing procedures
• Communicate documentation requirements clearly

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• Assist with form filling and online portal data entry
• Maintain customer case records and follow-ups
• Educate customers on applicable fees, timelines, and processes
• Coordinate with floor supervisors for case escalation

Reporting Line

• Reports To: Floor Manager