Customer-Facing Network Operations Specialist

Role Purpose

In this role, you will be the first point of contact for customers reporting network and connectivity issues across a range of products and services. The role focuses on resolving customer-reported faults, ensuring SLA adherence, and improving overall customer service experience.

Key Responsibilities

• Day to day handling of customer emails and phone calls for fault reporting and inquiries.
• Contribute to Key Performance Indicators in relation to performance of the networks, infra...