Customer-Focused Body Shop Advisor

Join Fusion Collision as a Body Shop Advisor and deliver outstanding customer service while supporting vehicle repairs. This role requires strong engagement with clients and accurate service documentation.
In this customer-focused position, you will meet and greet service guests, ensuring a pleasant experience while addressing their vehicle’s needs. You’ll be responsible for managing repair quotes and facilitating communication between guests and technicians, driving a high standard of service excellence as per the company’s guidelines.
Key Responsibilities:
• Welcome guests and manage service interactions
• Verify and update vehicle and guest details
• Discuss maintenance services and repairs
• Ensure clarity on repairs and total costs
• Drive customer satisfaction scores above the average
Requirements:
• Excellent interpersonal communication skills
• Basic understanding of vehicle maintenance
• Proficiency in customer service software
• Proven succ...