Customer-Focused Ops Support Rep at Purolator

Enhance your career with Purolator as a Customer-Focused Operations Support Representative in Shipment Resolution. This crucial role requires you to resolve issues and handle returns effectively during weekday afternoon shifts.
Based in Kitchener, ON, you'll work as part of a team addressing delivery challenges and ensuring customer satisfaction. Your responsibilities will include contacting customers, preparing packages for redelivery, and utilizing Salesforce to manage completed cases. Ideal for those with a customer service background, this role offers significant interaction with both internal and external stakeholders.
Key Responsibilities:
• Contact customers to gather package data
• Process and sort undelivered freight
• Prepare redelivery packages and track data
• Inspect packages for damage and quality
• Communicate delays to management as needed
Requirements:
• Minimum of 3 months experience in customer service
• Excellent English communication s...