Customer-Focused Service Delivery Coordinator

Join Roam in Etobicoke as a Service Delivery Coordinator, focusing on providing an unmatched customer experience from vehicle service visits. Your role will be vital in smooth service management.
In this position, you will oversee customer interactions, perform inspections, and manage service documentation to ensure operational success. With your background in customer service, you will act as a liaison among teams to keep vehicles moving, maintain service quality, and enhance subscriber satisfaction. Adaptability and strong communication are essential in this dynamic role.
Key Responsibilities:
• Welcome and document customer details upon arrival
• Execute vehicle inspections for seamless service experience
• Generate repair orders while capturing crucial service info
• Schedule and oversee valet services and customer appointments
• Maintain a neat and professional service environment
Requirements:
• 1-2 years of experience in customer service environments