Customer-Focused Service Specialist Prospera

Become the face of financial support at Prospera Credit Union as a Customer-Focused Service Specialist. Engage with members, enhance their experiences, and foster lasting relationships in a supportive environment.
At Prospera Credit Union, your role includes greeting customers and addressing inquiries while proactively identifying their needs. With approximately 120,000 members and a mission to empower communities, you’ll assist with personal and business banking solutions and provide back-up for team members to ensure seamless service.
Key Responsibilities:
• Greet members and build rapport through effective communication
• Identify customer needs and recommend tailored banking solutions
• Coordinate with team members to enhance member experience
• Open new personal and business products, including term deposits
• Maintain accurate records of service activity in CRM system
Requirements:
• Experience in banking or advisory roles is preferred
• Strong commu...