Customer-Focused Solutions Consultant

As a Senior Solutions Consultant, engage customers through expert training and effective onboarding. Collaborate with teams to configure ExaCare and drive improvements in a hybrid work setting.
In this pivotal role, you will partner closely with the Business Operations Manager to ensure seamless user training and technical onboarding. You’ll shape real-world workflows into ExaCare configurations, developing playbooks and addressing customer feedback while supporting pilots and rollouts across multiple teams. This position demands excellent communication and a knack for simplifying complex processes.
Key Responsibilities:
• Deliver customized onboarding and training sessions for users
• Develop SOPs, checklists, and documentation for efficiency
• Conduct post-mortems after integrations to capture lessons learned
• Configure ExaCare platform based on specific customer needs
• Provide ongoing technical support during onboarding phases
Requirements:
• 2-4 years i...