Customer-Focused Technical Advisor

As a Customer-Focused Technical Advisor at Rimouski Ford, engage with clients to deliver tailored automotive service solutions. Build customer loyalty through exceptional interpersonal skills.
This position serves as the vital link between our customers and mechanics at Rimouski Ford. You will be responsible for discerning customer needs, scheduling services, and mastering maintenance programs. Your ability to clearly communicate and explain technical details will create a seamless service experience.
Key Responsibilities:
• Welcome customers with courtesy and professionalism
• Schedule repairs and maintenance effectively
• Communicate customer needs to mechanics clearly
• Prepare invoices and comprehensive work orders
• Recommend and explain vehicle repairs based on history
Requirements:
• Knowledge of automotive mechanics preferred
• Valid driver's license required
• Comfort with technology and computer systems
• Strong customer service skills and ...