Customer-Focused Warranty Admin Role

Take on a vital role with Empire Homes as a Warranty Administrator in the Niagara Region, Ontario. This position requires you to handle warranty forms and ensure timely responses for homeowners.

As the primary contact for warranty matters, you will manage post-closing customer inquiries and interact with technicians. A minimum of 2 years in customer service or administration is essential. Strong organization and a customer-first mindset will ensure high-quality service in addressing warranty issues.

Key Responsibilities:
• Document and communicate new home inquiries promptly
• Coordinate activities for service warranty issues
• Schedule and reschedule trade partners as needed
• Engage management for escalations on warranty matters
• Complete work orders effectively in NewStar

Requirements:
• Minimum 2 years in customer service or administrative roles
• Knowledge of the homebuilding industry preferred
...