Customer Fulfilment Management L2-1

About the job

Main Responsibilities & Accountabilities:

Job Purpose

This is a fix term position (until end of 2026) to support critical Customer Fulfilment/ Customer Engagement projects and initiatives during a period of organizational transition in Philippines. The role will focus on driving key strategic projects while maintaining operational excellence in customer fulfilment/ Customer Engagement processes.

Key Accountabilities

ü OTIF Performance Improvement & Global Project Support

o Lead and support OTIF improvement initiatives in Philippines market

o Collaborate with Global Customer Fulfilment team on OTIF projects and implementation

o Analyze OTIF performance data, identify root causes of delays, and implement corrective actions

o Monitor and report OTIF metrics and improvement progress to management

o Drive cross-functional alignment to achieve OTIF targets

ü Integrated Order to C...