Customer Fulfilment Management L2-1

About the job

**Main Responsibilities & Accountabilities:**

**Job Purpose**

This is a fix term position (until end of 2026) to support critical Customer Fulfilment/ Customer Engagement projects and initiatives during a period of organizational transition in Philippines. The role will focus on driving key strategic projects while maintaining operational excellence in customer fulfilment/ Customer Engagement processes.

**Key Accountabilities**

ü **OTIF Performance Improvement & Global Project Support**

o Lead and support OTIF improvement initiatives in Philippines market

o Collaborate with Global Customer Fulfilment team on OTIF projects and implementation

o Analyze OTIF performance data, identify root causes of delays, and implement corrective actions

o Monitor and report OTIF metrics and improvement progress to management

o Drive cross-functional alignment to achieve OTIF targets
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